Support

Report a bug / request a feature

File an issue at github.com/morris2016/matata-idm/issues.

If the issue is a crash, attach:

• Your matata version (matata --version, or Help → About in the GUI).
• Windows version (winver).
• The URL you were downloading (redact signed-URL tokens if any).
• If possible, output from matata <URL> -v on the command line, or the contents of the .mtmeta sidecar next to the partial file.

Email

siagmoo26@gmail.com

Email is best for:

• Disclosing security issues privately.
• Requests to remove or correct data we hold (for the record: we don’t hold any — see privacy).

Frequently-asked

The browser extension can’t reach the native host

1. Fully quit the browser and reopen it (close all windows, not just the current tab).
2. Run install-extension.bat <YOUR_EXTENSION_ID> from the matata install directory. The ID is visible in chrome://extensions with Developer mode on.
3. Click the extension’s toolbar icon → ping native host. A green “host ok” confirms the channel.

Downloads fail with “probe failed: HTTP 403”

The URL you gave matata has probably expired. Signed download URLs from many CDN-served sites (filehorse, Google Drive, MediaFire, some S3 buckets) include a short-lived signature. Copy a fresh URL from the site and retry.

FTPS fails with “425 Cannot secure data connection”

You’re hitting a server that requires TLS session resumption between control and data channels. matata does this correctly out of the box — if it still fails, you’re likely on a very old Windows version where SChannel’s TLS 1.2 session cache is disabled.

How do I get rid of matata entirely?

Run the uninstaller (Start → Apps → matata → Uninstall) or, if you installed via the manual route:

uninstall-extension.bat
uninstall-shell.bat
regsvr32 /u build\matata_shell.dll

and delete the install folder.